Privacy Policy

Last updated: July 2026

Wuhan Oule Chemical Co., Ltd. (“Onerchem,” “we,” “us”) operates the website onerchem.com. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information. Onerchem is a business-to-business (B2B) cosmetic ingredient supplier; this website is intended for cosmetic formulators, procurement professionals, and industry buyers.

1. Information We Collect

Information you provide directly:

• Contact and inquiry forms — name, company name, email address, phone number, and message content
• Sample request forms — company name, project type, target ingredients, and shipping details
• WooCommerce account registration — email address and billing/shipping information for order processing
• Email correspondence — any information you include when you contact us at info@onerchem.com or via WhatsApp/Telegram

Information collected automatically:

• Log data — IP address, browser type, operating system, referring URL, pages visited, and timestamps
• Cookies and similar technologies — session cookies for site functionality, analytics cookies for understanding site usage (see Section 5 below)
• Google Analytics — anonymised usage data including page views, session duration, and geographic region

2. How We Use Your Information

• To respond to your enquiries, provide pricing, and process sample or product orders
• To send order confirmations, shipping notifications, and Certificates of Analysis (COA) or MSDS documents
• To improve our website content, navigation, and user experience
• To comply with applicable laws, regulations, and export control requirements

We do not use your information for automated decision-making or profiling. We do not send unsolicited marketing emails unless you have explicitly opted in.

3. Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share information only in these limited circumstances:

• Service providers — hosting (SiteGround), CDN and security (Cloudflare), analytics (Google Analytics), and payment processing, solely to operate this website and fulfil orders
• Logistics partners — shipping carriers (DHL, FedEx, UPS, sea freight agents) to deliver your orders, limited to the information necessary for shipment
• Legal obligations — when required by law, regulation, or legal process

4. Data Retention

We retain enquiry and order data for as long as necessary to fulfil the purpose for which it was collected, typically for the duration of our business relationship plus any period required by applicable tax, export, or regulatory requirements. You may request deletion of your personal data at any time by contacting us.

5. Cookies

This website uses cookies for the following purposes:

• Essential cookies — required for site functionality, WooCommerce cart and session management
• Analytics cookies — Google Analytics, to understand how visitors interact with the site (anonymised IP)
• Preference cookies — to remember your language or region settings

You can control cookies through your browser settings. Disabling essential cookies may affect site functionality.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent

To exercise any of these rights, contact us using the details below. We will respond within 30 days.

7. Data Security

We use industry-standard measures to protect your information, including HTTPS encryption across the entire site, Cloudflare Web Application Firewall, and access controls on our hosting infrastructure. No method of transmission over the internet is completely secure; however, we take reasonable steps to protect your data.

8. International Data Transfers

Onerchem is based in Wuhan, China. If you are located outside China, your information will be transferred to and processed in China. By submitting your information through this website, you consent to this transfer. We take reasonable steps to ensure your data is treated securely and in accordance with this Privacy Policy.

9. Children’s Privacy

This website is intended for business professionals and is not directed at individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. Continued use of the website after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us: